CISCO announced the latest capabilities of artificial intelligence (AI) in the Webex platform. The advantage of this innovation is that Cisco designed it to support the hybrid work style of its users. “AI brings the next evolution in hybrid work by being a key holder to unlock advances in hybrid work and customer experience,” said Jeetu Patel, EVP and GM, Security and Collaboration, Cisco. “Cisco has decades of AI experience with industry-leading natural language understanding, and audio and video intelligence in Webex. I’m excited that this extends to driving more innovation across our collaboration portfolio,” he said.
AI innovation at Webex spans three categories delivered on the Webex platform with a track record of hundreds of Ai and machine learning features already embedded directly in Cisco products. Webex is extending its video intelligence on its devices through the Cisco Room OS conference room operating system. Users will benefit from the ability to automatically deliver the most optimized view in any meeting, at any time, in any room with new capabilities. Webex is capable of presenting cinematic visuals in meetings. Here the app’s focus will follow the speaker’s movements to get the best viewing angle, up to and including recognizable faces and voices. IT admins can also set virtual boundaries for any collaboration space in the office and turn it into a meeting zone. This eliminates the empty space that is out of view, participant only.
The latest AI technology in Webex also optimizes the Webex Calling feature by providing high-definition quality without requiring HD or greater bandwidth. Visuals also feature re-lighting capabilities for clearer image capture. The latest ‘Be Right Back’ feature capability now automatically creates a blur effect in the user’s background and mutes the audio when the user moves away from the meeting. Cisco also claims that the AI innovation capabilities in Webex now maximize the user experience, through Webex Contact Center and Webex Connect. Here self-learning services are provided, guidance from Agent Answers in real-time, and summarizing important points from long chats.